Get your team implementing and managing IT processes faster!
This is so much more than an ITIL® training class where students learn to memorize terminology and pass a test.
In two one-day workshops, your team will better understand and be able to design, analyze, manage & improve IT processes.
A Baseline for everyone in IT
Workshop 1 in the series (101) is designed for anyone and everyone in IT. Who in IT doesn’t need the ability to read & understand your processes?
“Our whole team had stand-alone ITIL training a little while ago but never used it. This workshop was so practical. We are now not only documenting our current state but seeing how we do things today has us working on improvements.” – Practical ITIL Workshop Attendee
Workshop 2 in the series (201) is designed for IT Managers & Analysts who will be responsible for designing, implementing and managing IT processes. The reinforce the concepts from 101 and prepare for 201, those attending Workshop 2 are given homework in sprints between the sessions.
A Proven Accelerator to Results
A blend of education & interactive exercises resulting in attendees having a shared understanding of process, the ability to design basic processes, several initial process designs & an understanding of what it takes to manage a process.
BEFORE 
AFTER
Our approach is not teaching to the book. We teach basic concepts and then have lively interaction around best practices to help your team come up with solutions that work for you and your organization.
An Agenda Tailored to Your Needs
- Understanding ITIL®, ITSM & IT Processes
- Designing Your Processes (in BPMN)
- Defining Metrics/KPI’s to Manage Process
- Preparing for impact of new and changing roles
- Draft content created that can be leveraged for implementation
The process design progress is real-time and meaningful. In the course of two workshop sessions and a little bit of homework, your team will be one step closer to broad adoption of key processes that will improve your operation’s effectiveness and efficiency.
Contact Us Today
Reach out if you just want more information or if you’re ready now to have your team make real progress with IT process.
Good News: We have successfully delivered the workshop virtually. This is not a recorded session; we still deliver it LIVE and its very INTERACTIVE!
There is no better time to take advantage of this unique situation we’re in to get your team educated and building your next set of IT processes. Covid-19 has us working differently, but don’t let it stop us from making progress.
ITIL® is a Registered Trade Mark of AXELOS Limited